Digital Tranformation Services
Pay a simple unit price for each piece of digitized media.
Frequently Asked Questions
Why do I have to wait for a price quote?
Many companies ask you to pay before they even see your items—but that often leads to overpaying for blank tapes, damaged media, or formats you didn’t know you had. At Heirloom, we inspect every item, give you a clear, itemized quote, and only charge for what we can digitize. No hidden fees. No guesswork. Just honest pricing for the memories that matter.
What if I don’t agree with the quote?
Heirloom’s unit prices are clearly listed above, so customers don’t encounter unexpected charges. However, we’re happy to adjust your order or answer any questions. If you choose not to proceed, we’ll return your original media promptly—no pressure, no hidden fees.
How long does it take to receive my digitized memories?
With exceptions for degraded media, orders are uploaded to your digital vault within two weeks from receiving payment.
Is the digital vault really free?
Your digital vault is free for 90 days—plenty of time to relive, download, and share your memories with everyone you love. After that, a small fee keeps them protected forever.
Can I receive my memories on a single flash drive?
Yes, and you can buy multiples to give as gifts. Heirloom USB 3.0 flash drives are exceptional, each holding up to 256 hours of video!
How do I get started?
Getting started is easy. Digitize now with the purchase of an Heirloom box, or use your own box and use our label to securely ship your old media today!

Getting Started is Easy
Digitize now with the purchase of an Heirloom box, or use your own box and use our label to ship today! Just drop off at any UPS Store... most locations are open every day. No waiting in line!
Let customers speak for us
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