Only Authentic Reviews Here

At Heirloom, we believe trust is earned through transparency. That’s why our reviews page only features real, authenticated customer feedback, streamed live from respected third-party platforms like:

Google Reviews
TrustPilot
Judge.me
Yelp

These platforms verify that each review comes from a real person who actually used our service—something that many companies simply can’t say.

Why Verified Reviews Matter

Let’s be honest: any company can post glowing testimonials on their website. It’s easy to cherry-pick or even fabricate reviews that look great but say little about what real customers actually experience. But preserving your family's memories is no place for shortcuts. That starts with trusting an honorable company that’s open, honest, and transparent—like Heirloom, founded by a retired combat veteran.

Investigation of Fake Legacy Box Reviews

A Word of Caution

We don’t take pleasure in calling out others—but we’ve heard too many heartbreaking stories from families who trusted the wrong company and lost their irreplaceable memories.

If you're considering buying a Legacy Box, please take a moment to look closer. Many of the “reviews” you’ll find on their website have no verification and filter out multiple warnings from real customers.

Watch The INSIDE EDITION Investigation

Let customers speak for us

from 114 reviews

Awesome staff, quality work.

Neal L
Heirloom

Very professional and knowledgeable about video transfer. The cloud service they provide is easy to use and their prices are reasonable.

Loretta
Heirloom

Casey is amazing! I found this company on google so I called and spoke to Casey about what I had and what I was looking for and she was SO helpful and just the sweetest person! I dropped off a couple VHS tapes and a week later I had access to them! I loved how easy the process was and how affordable it was. Thank you so much!!

Dana M.
Heirloom

Excellent customer service and fair price.

Lawrence Miller
Audio Tape to Digital Service

Excellent quality; terrific turnaround time. I couldn't be more pleased.

Esther Benenson
8mm Film to Digital Service

Awesome quality of reproducing photos and all types of media. Handled family photos with care. Great job.

Neal Lincoln
Photo Album Scanning Service

Good quality easy to store

Steve Brown
8mm Tape to Digital Service

This is an amazing service you guys offer! Definitely recommend!

Sharon Boyd
Heirloom Shipping Label

This company is amazing!

Rick Martinez
Heirloom Shipping Box

Very happy. Fast service. Highly recommend!

Douglas Sawyer
Heirloom Shipping Label

Me and my kids are over the moon as to how easy and how good it works thank you guys you have made us so happy.

Fredia Woodring
Heirloom Flash Drive

Love this I got one for all my kids they love them very easy and handy

Fredia Woodring
Heirloom Flash Drive

You can trust Heirloom with your memories. They were fantastic. Great customer service and very quick turn around time. They do it right.

Mark Dunning
Heirloom Shipping Label

Thank you Heirloom for your excellent work. Casey was great and helped me to navigate the process. I sent our wedding video from 1988 and it was completed by Heirloom within a couple of days. I did not expect such a quick and efficient service. My wife is quite ill and I wanted her to go back to that special day and see again all those friends and relatives who are no longer with us. You made that possible so, again, I thank you.

Mark
Heirloom

This was the easiest decision I've ever made. Heirloom provides a safe and affordable way to ship your memories to them to be recorded on the cloud, and then get the files back home to you. It's a brilliant idea and an incredible service. Thank you, Heirloom.

Justin Gilliland
Heirloom Media Return Included

Still Deciding?

You’re not just buying a service. You’re entrusting us with your legacy. Book a 15-minute Zoom call with an Heirloom expert! All you need is a microphone... camera optional for showing us specific media to be preserved.