Pack Your Memories
Place your tapes, films, or photos in the box—no need to sort. Just seal it up, and we’ll handle the rest.
Deliver Your Old Media
Drop your box to any UPS Store—most are open late, 7 days a week. Hand it to a clerk and get a receipt with tracking for peace of mind.
Review & Approve
Once received, we sort and count your items, then email an itemized quote. Orders are completed within two weeks of approval.
Relive & Share
Log into your digital vault to stream memories rescued from the outdated media. There's no waiting, you see the moments as they're digitized!
Get Your Originals Back
Your media is returned in a fresh Heirloom box via UPS with Signature Required. If you're not home, UPS will leave a note for local pickup.
Your Digital Vault
Basic cloud storage is always free, but new digitizing customers get a larger plan free for the first 90 days. This is plenty of time to relive, share, and download your entire collection.
Share Privately
Heirloom gives you full control over your memories. Keep them private, or share select moments with family or friends—free for them, with customizable permissions.
Order a Flash Drive
Prefer a physical copy? Order a single USB flash drive, capable of holding up to 256 hours of video! Our flash drives are perfect for offline viewing on most Smart TVs.
Choose How to Start
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Buy a Labeled Box
Put everything into one of our secure boxes. Drop off at any UPS Store. Starts at only $25 and includes the return of your old media.
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Use Your Own Box
Add this label to any box and ship it today! Drop off at any UPS Store. Only $20 for any size box and includes the return of your old media.
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Self Ship to Heirloom
Already have a preferred shipper? Go ahead and self ship. This is a great option if you're not very concerned about the return of your old media.
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Deliver In Person
No appointment needed. Get expert help from 9am to 5pm, Monday to Friday from our facility at 11 eWall Street in Mount Pleasant, South Carolina.
Frequently Asked Questions
What are the steps to get started with Heirloom?
Getting started with Heirloom is simple. Choose a secure Heirloom shipping box, print a prepaid label to use your own box, self-ship, or deliver your items in person. Once your media arrives, Heirloom inspects everything, sends you an itemized quote, and begins digitizing after your approval.
Do I need to count or label my items before sending them?
No counting, labeling, or organizing is required. You can send everything as-is, even if it’s mixed formats or loosely packed. Heirloom’s specialists carefully identify, classify, and count each item for you.
What happens after Heirloom receives my media?
After your media arrives, it is securely checked in, inspected, and professionally assessed. You’ll receive a clear, itemized quote based on exactly what can be digitized. Once approved, Heirloom begins the digitization process using professional equipment and careful handling.
What happens if something can’t be digitized?
After a same-day inspection, Heirloom specialists only include items in your quote that can be repaired and at least partially digitized. All viable media is quoted transparently, but any items later determined to be completely blank are automatically credited back—something most services don’t do. You only pay for media where real memories can be preserved.
How do I receive my digitized files?
Your digitized memories are delivered to your private Heirloom account, where you can start viewing, downloading, and sharing them as soon as they’re ready. Your secure digital vault is included free for the first 90 days, with optional annual cloud storage starting at just $9.99 per year. For offline access or gifting, you can also order USB flash drives containing all of your memories.
Can I share my digitized files with others at no cost to them?
Yes. You can share your digitized memories with an unlimited number of family members and friends, and they never have to pay to view, enjoy, or keep copies of what you share. Everyone you share with gets free access in their own Heirloom account, with unlimited space for received memories—no subscriptions, paywalls, or hidden fees.
How are my digitized memories kept safe online?
Your memories are stored in a secure, redundant cloud environment designed to prevent loss. Content is private by default—only you control who can access or share it. You can download your files anytime, ensuring your memories are never trapped or held hostage.
Hold On to What Matters
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