You can call, email, telephone, or schedule a Zoom call with Heirloom—whatever’s easiest for you. Our team is available Monday through Friday, 9am–5pm (ET) to answer questions and guide you personally. You’re never stuck with automated systems or long wait times.

Yes—and most customers do. Heirloom makes it easy to speak with a real specialist before you send anything, whether by phone or Zoom. We’ll walk you through the process so you feel confident before getting started.

Absolutely. One of the easiest ways to get help is a Zoom call where you can show us your piles of mixed media—tapes, photos, film, and more. We’ll help estimate how much you have, what types of media you’re sending, and how many boxes you’ll need.

Heirloom specializes in handling complex and unusual situations. If you have damaged media, mixed formats, inherited collections, or something you’re unsure about, just contact us. A specialist will review your situation and explain the best next steps.

Heirloom is headquartered in Mount Pleasant, South Carolina, serving customers nationwide. You can ship your media from any of 5,000+ UPS Stores. If you’re local, please come visit us at 11 eWall Street to receive the personal attention your memories deserve.

You’ll receive email updates at each major step, though many customers are amazed by how quickly their orders are completed. The real moment of notice often comes when their organized, archived memories arrive back home sooner than expected. You can also contact Heirloom directly during business hours for real-time updates.

If something doesn’t look right or you have questions, just reach out. Heirloom handles issues personally—no tickets, no scripts, no runaround. Our goal is to make sure your memories are handled correctly and with care.