Call, Click, or Come In
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Speak with a real person.
Call our team with questions about your media, pricing, or an existing order.
(800) 284-9939 Nationwide
(843) 352-3528 Local
Monday–Friday, 9 a.m.–5 p.m. ET -
Get online help.
Schedule a free 15-minute Zoom call.
Get help using your account, or show us the media you wish to preserve.
All you need is a microphone and a monitor. Your camera is optional.
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Visit the Heirloom team.
Bring your media directly to our Mount Pleasant location. We'll help you learn what you have and what it will cost.
11 Ewall Street
Mount Pleasant, SC 29464
No appointment needed.
Prefer email?
The Best Digitizing Service Should Be Easy to Trust
Digitizing your memories involves more than ordering a cardboard box. You deserve to know who will handle your originals, what you’ll receive, and exactly what it will cost—before you commit. Contact Heirloom for clear answers and the confidence to make the right choice.
Not Sure What Your Have?
Show Us!
Schedule a free 15-minute video call with a Heirloom digitizing specialist. Hold your media up to the camera, and we’ll help identify it and explain your options. Camera optional if you would rather just talk.
Visit the People Preserving Your Memories
Bring your tapes, film, photos, albums, or other media directly to our Mount Pleasant team. We’ll help you determine what you have and the best way to preserve it.
11 Ewall Street
Mount Pleasant, SC 29464
Monday–Friday, 9 a.m.–5 p.m. ET
No appointment needed.
Frequently Asked Questions
How can I contact Heirloom for help or questions?
You can call, email, telephone, or schedule a Zoom call with Heirloom—whatever’s easiest for you. Our team is available Monday through Friday, 9am–5pm (ET) to answer questions and guide you personally. You’re never stuck with automated systems or long wait times.
Can I talk to a real person before sending my memories?
Yes—and most customers do. Heirloom makes it easy to speak with a real specialist before you send anything, whether by phone or Zoom. We’ll walk you through the process so you feel confident before getting started.
Can I schedule a Zoom call to show you my media?
Absolutely. One of the easiest ways to get help is a Zoom call where you can show us your piles of mixed media—tapes, photos, film, and more. We’ll help estimate how much you have, what types of media you’re sending, and how many boxes you’ll need.
What if I have a special situation or unusual media?
Heirloom specializes in handling complex and unusual situations. If you have damaged media, mixed formats, inherited collections, or something you’re unsure about, just contact us. A specialist will review your situation and explain the best next steps.
Where is Heirloom located?
Heirloom is headquartered in Mount Pleasant, South Carolina, serving customers nationwide. You can ship your media from any of 5,000+ UPS Stores. If you’re local, please come visit us at 11 eWall Street to receive the personal attention your memories deserve.
How do I check the status of my order?
You’ll receive email updates at each major step, though many customers are amazed by how quickly their orders are completed. The real moment of notice often comes when their organized, archived memories arrive back home sooner than expected. You can also contact Heirloom directly during business hours for real-time updates.
What if there’s a problem or question about my order?
If something doesn’t look right or you have questions, just reach out. Heirloom handles issues personally—no tickets, no scripts, no runaround. Our goal is to make sure your memories are handled correctly and with care.