Heirloom Security: How We Keep Your Memories Safe from Start to Finish

At Heirloom, your security is important to us.

At Heirloom, protecting your precious memories is our highest priority.
Every photo, video, and document you entrust to us is irreplaceable, and we treat it that way.
From the moment your box leaves your hands to the moment it returns, we’ve built a security-first process to keep your memories safe.

Comprehensive Protection

Secure Packaging: Durable, discreet boxes protect your items during transit.
24/7 Video Surveillance: All processing facilities are monitored continuously.
Restricted Access: Only authorized, background-checked team members handle your media.
Private Cloud Storage: Your digitized content lives on Heirloom's private cloud, never on public servers vulnerable to mass breaches.
Zero Outsourcing: Your memories never leave our U.S.-based, veteran-operated facilities.

Questions about security or want to report something suspicious?

Unbelievable service and quality and communication! Can not get over the positive experience with this company! I can’t recommend enough!

Very fast and professional service. They handles my materials with great care and made it very easy to access and download digital files.

Heirloom is a service that I will absolutely be supporting again. Justin was very professional. He did not notify me that the condition of my old VHS tapes may not yield footage, but they actually did. It took less than two weeks to get five items digitized.Overall, a great company!

And when I called customer support, Justin, an actual human, answered all my questions clearly and simply

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At Heirloom, your security is important to us.

Comprehensive Protection

Questions about security or want to report something suspicious?

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