Porch Pirates Are Real — But Not With Heirloom

We understand the risks of porch piracy. That’s why Heirloom only uses UPS Signature Required when returning your priceless media. Your package will never be left unattended at your front door. Only you (or someone you authorize) can sign for your returning memories.

Your Memories Deserve Maximum Security

At Heirloom, protecting your precious memories is our highest priority. Every photo, video, and document you entrust to us is irreplaceable, and we treat it that way. From the moment your box leaves your hands to the moment it returns, we’ve built a security-first process to keep your memories safe.

Security shield for your memories

Comprehensive Protection

  • Secure Packaging: Durable, discreet boxes protect your items during transit.
  • 24/7 Video Surveillance: All processing facilities are monitored continuously.
  • Restricted Access: Only authorized, background-checked team members handle your media.
  • Private Cloud Storage: Your digitized content lives on Heirloom's private cloud, never on public servers vulnerable to mass breaches.
  • Zero Outsourcing: Your memories never leave our U.S.-based, veteran-operated facilities.

See Something? Say Something.

Security is a shared responsibility. If you ever see or hear anything that could represent a threat to Heirloom’s physical security, network security, or the safe handling of customer memories, we urge you to report it immediately:

Email: security@heirloom.cloud
Phone: 800-284-9939

Your vigilance helps us protect not only your memories, but every customer's priceless history.