Disc to Digital Service
Your unlabeled CDs and DVDs may look identical, but they often contain priceless videos, photos, or files that modern devices can’t read reliably. Heirloom inspects, reconditions, and transfers disc content into organized online folders—so you can access what’s recoverable before scratches, disc rot, or time make it unreadable.
What types of discs can Heirloom transfer to digital?
Heirloom transfers content from CDs, DVDs, CD-R/RW, DVD-R/RW (+/-), Blu-ray, and mini discs, whether they contain playable video, audio CDs, or data files. Many discs are unlabeled—Heirloom identifies what’s on each disc during inspection.
What if my discs are unlabeled or unmarked?
That’s very common. Unlabeled discs often contain priceless memories or files. After receipt, Heirloom inspects each disc and sends an itemized quote describing what appears recoverable—no work begins until you approve.
Are there discs that won’t be quoted?
Yes. Discs with complete cracks or structural damage that make recovery impossible are not quoted. If a disc has no realistic chance of recovery, you won’t be charged for it.
How are my discs labeled and organized digitally?
Each side of every disc receives a unique file number. The recovered content from that side is placed into an online folder with the same number, making it easy to match digital results to the original disc.
Will my original file and folder structure be preserved?
Yes. When discs contain data files, Heirloom preserves the entire object hierarchy—folders, subfolders, and files—exactly as they exist on the disc.
Can Heirloom recover files from discs that won’t play?
Often, yes. Heirloom reconditions disc surfaces to reduce skipping and improve readability and uses advanced workflows to locate hidden or non-indexed data that basic transfers often miss. That said, recovery is never guaranteed due to deep scratches, incomplete burns, or disc rot.
Will the recovered disc files open on my computer?
Files from discs are transferred exactly as they exist. Heirloom cannot guarantee usability for files created with outdated or proprietary software. However, JPG images and video files will render on virtually any device and can be viewed directly within Heirloom.
How It Works
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Deliver Your Old Media
Buy a secure shipping box or label.
Drop it off at any UPS Store. -
Review & Approve
We count and classify everything using our published prices. You approve before we digitize.
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Relive & Share
Enjoy your memories securely in the cloud. Download anytime. USB available if you want it.
Choose How to Deliver
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Buy a Labeled Box
Put everything into one of our secure boxes. Drop off at any UPS Store. Starts at only $25 and includes the return of your old media.
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Use Your Own Box
Add this label to any box and ship it today! Drop off at any UPS Store. Only $20 for any size box and includes the return of your old media.
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Self Ship to Heirloom
Already have a preferred shipper? Go ahead and self ship. This is a great option if you're not very concerned about the return of your old media.
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Deliver In Person
No appointment needed. Get expert help from 9am to 5pm, Monday to Friday from our facility at 11 eWall Street in Mount Pleasant, South Carolina.
