iMemories vs Legacybox: Unveiling the Shocking Truth

When looking to preserve your cherished memories, it can be tempting to turn to popular names like iMemories and Legacybox. However, beneath the surface of their promises lies a series of complaints and disappointing results. Let’s explore the differences and surprising similarities between these two companies, and why you may want to think twice before trusting them with your priceless moments.

iMemories vs Legacybox: The Dull Differences

At first glance, iMemories and Legacybox seem like comparable options for digitizing old tapes, photos, and film reels. Both companies offer similar packaging kits, digitization services, and turnaround times. Each was founded with a similar mission, but there are subtle differences that might sway your decision.

• iMemories was founded in 2006 and is based in Scottsdale, Arizona, while Legacybox started a few years later in 2009 in Chattanooga, Tennessee.
• The most noticeable difference is how they charge customers. Legacybox requires paying for a fixed amount of digitizing units in advance. iMemories invoices you for the specific quantity of media items they receive.

iMemories vs Legacybox: The Sad Similarities

Despite the subtle differences, iMemories and Legacybox share some unfortunate similarities, making it clear that the customer experience may not be as positive as their marketing suggests.

Inferior Product

Both companies have a track record of delivering low-quality digitization, with one of the major issues being the transfer of memories onto DVDs. A plastic DVD is a vulnerable place to preserve priceless memories, but both iMemories and Legacybox continue to irresponsibly sell this obsolete technology. The discs easily get scratched, break, or fail to play. This leaves customers frustrated and feeling as though their memories were not properly preserved.

Large Advertising Budget

With few referrals, iMemories and Legacybox both spend heavily on advertising. Their ads paint a picture of trust and quality, but many customers find that the promises don’t live up to reality. The marketing often overshadows the actual service, leading to disappointment when the final product arrives.

Negative Reviews

iMemories and Legacybox each have garnered numerous complaints with the Better Business Bureau (BBB). Customers frequently report issues with damaged tapes, slow service, and lack of communication. Perhaps most notably, Legacybox was even investigated by Inside Edition for losing customer materials, sending back poor-quality digitized files, and possibly falsifying reviews.

Heirloom: Distinctive Digitizing

In contrast to the woes of iMemories and Legacybox, Heirloom stands apart as a digitization service committed to quality and customer care. They don’t make error-prone DVDs, but have quickly become America’s leader in rescuing memories from scratched DVDs made by iMemories and Legacybox. Here’s more on how Heirloom offers a distinctly better experience.

Veteran Owned and Operated

Heirloom’s team of military veterans knows what it means to serve and they’re experienced in protecting what’s priceless, like converting DVD to digital. You’ll often hear “Yes Sir!”, or “Aye-Aye Ma’am!” when speaking with them on the telephone. The company operates with the utmost attention to detail, ensuring you get more respect than what’s normally the case at iMemories and Legacybox.

Free Media Repair

With the motto “No Memory Left Behind,” Heirloom offers free basic repairs to recover your valuable memories. Whether it’s a VHS tape that’s seen better days or a 8mm film that’s starting to deteriorate from vinegar syndrome, Heirloom ensures that your memories are secured directly to the cloud for long-term preservation. Their experts can’t guarantee to solve every media problem, but they far exceed the efforts of iMemories and Legacybox.

Credit for Blank Tapes

Upon receipt, Heirloom charges a fee to digitize only the number of tapes you ship. If any of your VHS tapes are later discovered to be blank, you’ll receive a transferable gift card for future services. Even if the tape ran on the player for several hours before discovering it was blank, you won’t be charged unfairly for digitizing empty footage.