Choosing the right service to digitize your cherished memories can be daunting, especially with so many options available. Legacybox is a well-known name in the industry, offering to convert your old media into digital formats. But what do customers really think about their experience with Legacybox? This blog post explores customer reviews and feedback to give you a comprehensive understanding of what to expect.

What is Legacybox?

Legacybox promises to help individuals preserve their old media, such as VHS tapes, 8mm film reels, photos, and slides, by converting them into digital formats. You buy a Legacy Box, you add the prepaid quantities of old media, and you send it back to Legacybox. They then digitize your memories and return both the digital files and your original media. Legacybox has been making DVDs since 2007.

Legacy Box Review

Inside Edition Allegations

Legacybox faced significant scrutiny when Inside Edition aired allegations regarding the quality and efficiency of their service. Customers reported issues such as missing footage, poor-quality transfers, and long delays. These problems highlighted by Inside Edition raised concerns about the reliability of Legacybox, causing some potential customers to reconsider their options.

BBB Complaints

Complaints about Legacybox on the Better Business Bureau (BBB) platform have further damaged their repuation, and that of their alternate brand Southtree. Common issues include bad DVDs, damaging original media, and difficulties in reaching customer support. While Legacybox does respond to complaints on the BBB, the volume and nature of these issues have made customers hesitant to use the service.

LegacyboxReviews.com

LegacyboxReviews.com is a platform where customers share their experiences with Legacybox. Most of the Legacybox reviews on this site express considerable frustration over long wait times and inconsistent results. This third party site provides a broad range of customer perspectives, making it a valuable resource for those considering Legacybox.

Legacybox: A Race to the Bottom

One of the biggest criticisms of Legacybox is its aggressive discounting strategy. While these discounts make the service more affordable, they may also lead to compromised quality and longer processing times. Many customers have noted that during promotional periods, the influx of orders overwhelms the company, resulting in slower service and, in some cases, lower-quality digital transfers. The old saying "you get what you pay for" seems to resonate with those who feel that the discounted prices may not always deliver the best value.

Find Dedicated Professionals

If you’re looking to digitize priceless memories, like converting VHS to digital, it’s worth considering alternatives to Legacybox. While Legacybox may offer a convenient service, dedicated professionals in the digitization industry provide a much higher level of care and overall value. Here’s why:

Quality

Professionals focus on delivering the highest quality digital conversions of your priceless memories. They take extra care to ensure that your media is handled properly and that the resulting digital files are of the best possible quality. This attention to detail can make a significant difference in preserving your memories accurately and beautifully.

Time

While Legacybox may be more affordable during sales, the processing times can be frustratingly long, especially when trying to reach customer service. Professional digitizing companies offer faster turnaround times, understanding that your time is valuable and that you may want your digitized memories in time for the holidays, a birthday, or an anniversary.

Price

Professional digitizing companies may charge more upfront, the value they provide often outweighs the cost. With a focus on quality and efficiency, you’re paying for a service that respects your memories and delivers results you can trust. In the long run, this can be more cost-effective than risking lower-quality work and potential issues with larger, discount-driven companies like Legacybox.

Act Now

It’s great that you’re considering a service like Legacybox to preserve your aging media, such as VHS tapes, before they completely degrade. Taking action now is crucial to safeguarding these irreplaceable memories for future generations. However, before making your final decision, it’s a good idea to call other digitizing companies to explore your options. By doing so, you can compare services, ask questions, and ensure that you’re choosing the best provider to handle your priceless memories with the care and professionalism they deserve.

Written by Geoff Weber