If you're considering iMemories or Legacybox to digitize your old VHS tapes, film reels, or photos, STOP and read this first! The last thing you want is to send your irreplaceable memories to a company that cuts corners or has a history of customer complaints.
What’s the Difference Between iMemories and Legacybox?
Sadly, not much. Both companies offer mail-in digitization services for cassette tapes, but their business models prioritize profit over quality. They spend millions on ads to attract customers but often deliver subpar results.
Customer Complaints & Red Flags
1. Poor Quality & Lost Memories
Many customers report blurry, corrupted, or missing memories. Legacybox was exposed by Inside Edition for losing irreplaceable tapes and films.Â
2. No Real Customer Support
Both companies lack responsive customer service. Once your media is in their hands, getting a real person to help is a nightmare. A little research reveals that iMemories also has numerous BBB complaints.
3. Slow Turnaround & Hidden Fees
Customers wait months for their orders, only to be charged extra fees for unexpected services. Legacybox forces you to pay upfront, then refuses to work on your tapes, citing they are moldy. iMemories charges a per-item fee, but its app does not stream, forcing you to endure long download times before you can scroll to a favorite scene.
The Best Alternative: Heirloom
Unlike these mass-market services, Heirloom is a veteran-owned, expert-driven company that treats your memories with the care they deserve.
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No Hidden Fees – Pay only for what gets digitized.
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Free Tape Repair – Moldy VHS tapes are no problem.
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Fast Turnaround – Get your memories back in days, not months.
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Never Lose Files – No problem DVDs, only secure cloud & flash drives!
Feel Confident in Your Choice
Sending off your precious memories can feel overwhelming, but the military veterans at Heirloom allow you to rest easy. Simply drop off your shipment at any UPS Store, and from there, we take care of everything—from careful handling to expert digitization. Your memories are safe, secure, and soon, easily accessible for you to relive and share. Plus, if you have any special requests or concerns, you can talk to us directly on the phone—we’re here to help every step of the way.
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