At Heirloom, customer satisfaction is our top priority. We strive to provide the best possible experience with our products and services. Please review our returns policy to understand your options:

Returnable Products

We gladly accept returns of products such as cloud storage, shipping boxes, and flash drives within 30 days of purchase. The item must be unused and in the same condition that you received it. To initiate a return, please call Heirloom at 800-284-9939 or email service@heirloom.cloud.

Non-Returnable Services

Due to the nature of our specialty services, we cannot offer returns or refunds for the work involved in preserving your media into usable digital formats. However, we stand by our work and guarantee satisfaction with the 1-to-1 capturing services provided.

Services Guarantee

While we ensure high-quality capturing services, we cannot guarantee your satisfaction with the content from the recovered media. The outcome of our work is highly dependent on the content, quality, and condition of the original source media you send to Heirloom. If you have any problem with the digital files we've provided, please reach out to us so we can ensure they're fully operational.