When it comes to preserving cherished memories, many have used Legacybox, a popular service that digitizes old media formats such as VHS tapes, film reels, and printed photographs. However, allegations from Inside Edition have raised concerns about the authenticity of Legacybox’s online reviews. Let’s explore these allegations, analyze customer feedback, and help you make an informed decision about whether Legacybox is the right service for you.

What is Legacybox?

Legacybox offers a convenient service for converting analog media into digital formats, ensuring that precious memories are preserved for the future. Customers can send in their old media, and Legacybox’s team of professionals digitizes the content, returning the original items along with the digital copies.

Inside Edition's Allegations

Inside Edition, a well-known investigative journalism TV program, recently aired a segment alleging that Legacybox lost customer memories. They also suggested that some website reviews might be fake. According to Inside Edition, there are discrepancies in the reviews that suggest they may not be entirely authentic. These allegations have understandably caused concern among potential and existing customers.

Legacybox Reviews

Many customers have expressed negative Legacybox reviews. Common complaints include:

Long Wait Times: "I sent my box in over six months ago and still haven’t received my digitized files or my original media back. The delay is unacceptable."
Incomplete Transfers: "Several of my VHS tapes were only partially digitized. Whole sections of important footage were missing, which was incredibly disappointing."
Unresponsive Support: "I tried contacting customer service multiple times via phone and email but received no response. It was frustrating to feel ignored."
Rude Representatives: "When I finally got through to customer service, the representative was rude and unhelpful. They didn’t seem to care about my concerns."
Lack of Transparency: "Customer service was vague about where my media was and when I could expect it back. I felt completely in the dark throughout the entire process."
Lost Media: "Legacybox lost my original photos, and I never got them back. These were irreplaceable family memories, and their loss is devastating."
Damaged Items: "Several of my VHS tapes were returned broken. The digitization process also seemed to damage the film inside the tapes, rendering them useless."
Hidden Fees: "There were additional fees for things that weren’t mentioned upfront. The final cost ended up being much higher than I expected."
Not Worth the Money: "For the price I paid, I expected much better quality and service. I regret using Legacybox and would not recommend it to others."

Evaluating Legacybox Complaints

While Inside Edition’s allegations are concerning, it’s important to consider the broader context. Here are a few points to keep in mind when evaluating Legacybox complaints:

Volume of Reviews: Legacybox has received thousands of reviews. It’s not uncommon for large companies to have a mix of reviews.
Independent Sources: Check reviews on independent websites like Google and read complaints on the Better Business Bureau (BBB).
Direct Experiences: Personal recommendations from friends or family who have used Legacybox can provide valuable insights.

Make an Informed Decision

Given the negative Legacybox reviews and allegations by Inside Edition, here are a few steps you can take to make an informed decision when searching for a reputable digitizing company.

Research Thoroughly: Look beyond the surface of reviews. Consider both positive and negative feedback from multiple sources.
Ask Questions: If you have specific concerns, don’t hesitate to call the company on the telephone. Their customer service team should be able to address your questions.
Start Small: If you’re unsure, consider starting with a smaller order to test the service before committing to a larger project.

Written by Geoff Weber