Customer Satisfaction Guaranteed: Heirloom vs. Legacybox Compared

Preserving cherished memories is a task that requires trust, reliability, and a genuine understanding of customer needs. In the market of memory preservation services, Heirloom and Legacybox are two prominent names. However, Heirloom stands out as the superior choice for several compelling reasons. Let's dive into the specifics that make Heirloom the best option for safeguarding your precious memories.

Veteran Owned and Operated

Heirloom is proud to be a veteran-owned and operated company. This background instills a level of discipline, dedication, and attention to detail that sets Heirloom apart from all competition. Veterans bring a commitment to excellence and experience in safeguarding the nation’s most treasured assets. At Heirloom, customers trust that their memories are in the hands of professionals who value integrity and precision.

Drop Off at Any UPS Store

Convenience is key when it comes to preserving your memories. Heirloom offers the flexibility of dropping off your shipment at any UPS Store. This widespread network of drop-off points makes it easy for customers to send in their items, often after work and on weekends. Customers immediately receive a printed receipt, and Heirloom is immediately notified to begin tracking the inbound shipment.

A UPS truck pulls up to one of 5,000 UPS Stores

Transparent Unit Pricing

Hidden fees and complicated pricing structures turns a straightforward process into a frustrating experience. Heirloom prides itself on transparent unit pricing, a free cloud streaming service, and ensuring that customers know exactly what they are paying for without any surprises. This approach contrasts sharply with Legacybox, where customers must pay large fees before ever submitting their old media for review and accurate pricing.

Streaming on Any Device

In today’s digital age, accessibility is crucial. Heirloom’s free cloud service allows customers to immediately stream their digitized memories on any device, even as the order is still in production! Whether you want to watch on your phone, tablet, computer, or smart TV, Heirloom makes it easy to enjoy your memories whenever you want. Legacybox, on the other hand, continues to pride itself on mailing DVDs that scratch, get lost, and are increasingly less convenient for modern viewing habits.

Don't Pay for Blank Tapes

Heirloom’s commitment to fairness extends to their pricing policies regarding blank tapes. Unlike Legacybox, which charges customers in advance for blank or unplayable tapes, Heirloom ensures you only pay for the content that is successfully digitized. This customer-centric approach guarantees that you receive value for every dollar spent, enhancing overall satisfaction.

Neurodiverse Workforce

Heirloom is dedicated to inclusivity and harnessing the strengths of a neurodiverse workforce. By empowering employees with autism as digitizing specialists, Heirloom fosters an environment of innovation, creativity, and meticulous attention to detail. This approach not only leads to exciting new technological advances, but also ensures that each order receives the dedication of a team that truly values precision and quality. 

Choose Heirloom

Choosing Heirloom means selecting a digitizing company more interested in preserving your memories, than just selling an expensive cardboard box. The veteran team at Heirloom looks forward to corresponding with you about your most cherished media items. Say goodbye to hidden fees, long wait times, and unresponsive customer service. With Heirloom, you can trust that your memories are in the best hands possible, and will be enjoyed for countless generations.

Leave a comment

More stories

Memory Preservation: Best Gift for a Dad Who Thinks He Has Everything

In the quest to find the perfect gift for a dad who treasures memories, look no further than the gift of nostalgia and preservation. This Father's ...

Heirloom or Legacybox? Here's Why Heirloom is the Clear Winner

Preserving cherished memories is a task that requires trust, reliability, and a genuine understanding of customer needs. In the market of memory pr...